Política de reembolso

RETURN & REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused, unopened, and in the same condition as received
• Be in its original packaging
• Be accompanied by proof of purchase or order confirmation

Due to health and safety reasons, opened personal care, beauty, hygiene, and cosmetic products cannot be returned.

How to Start a Return

To request a return, contact us at pinoyherbals@yahoo.com within 7 days of delivery. Please include your order number and reason for return.

Return requests must be approved before any item is sent back. Items sent back without prior approval will not be accepted.

Once approved, send your return to:

Pinoy Herbals & Beauty Products Attn: Returns Department 25 E Beaver St #158 Jacksonville, FL 32202 United States

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or wrong item, contact us within 7 days at pinoyherbals@yahoo.com with your order number, a description of the issue, and clear photos of the product and packaging. We will resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Opened or used personal care, beauty, or cosmetic products
• Feminine hygiene products
• Opened herbal beverages or supplements
• Clearance or final sale items
• Gift cards

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at pinoyherbals@yahoo.com.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, and carrier charges imposed by the destination country. These charges are the responsibility of the customer and are non-refundable. Pinoy Herbals & Beauty Products is not responsible for customs delays, refused shipments, or additional import-related charges.

European Union — 14-Day Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. To request a return or cancellation, please log in to your account at https://pinoyherbals.com/a/account and open your order. The item must be unused, in its original condition and packaging, with proof of purchase.