RETURN & REFUND POLICY

Pinoy Herbals & Beauty Products

Thank you for shopping with Pinoy Herbals & Beauty Products. We are committed to providing quality products and a positive shopping experience.

Please review our Return & Refund Policy carefully before placing an order.

We offer a 7-day return period, meaning customers have 7 days after receiving their items to request a return, except where a longer period is required by applicable law.

1. Eligibility for Returns

To qualify for a discretionary return, merchandise must:

• Be unused, unopened, and in the same condition as received.
• Be in its original packaging, including any manufacturer seals.
• Include proof of purchase or an order confirmation.

Due to health and hygiene considerations, certain products cannot be returned once opened or used.

These conditions do not limit applicable rights regarding damaged, defective, incorrect, or otherwise nonconforming merchandise.

2. How to Request a Return

To request a return, contact pinoyherbals@yahoo.com within 7 days of delivery.

Please include:

• Your order number.
• The reason for your return.
• Photographs of the product and packaging, if applicable.

Returns must be authorized before merchandise is sent back, except where applicable law provides otherwise.

Return Address:

Pinoy Herbals & Beauty Products
Attn: Returns Department
25 E Beaver St Unit 158
Jacksonville, FL 32202
United States

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 7 days at pinoyherbals@yahoo.com.

Include your order number, a description of the problem, and clear photographs when available.

We will review the issue and provide an appropriate resolution in accordance with applicable law.

Customers retain any statutory rights that extend beyond our standard 7-day reporting period.

4. Non-Returnable Products

The following products are generally not eligible for discretionary returns:

• Opened or used personal care, beauty, cosmetic, or skincare products.
• Feminine hygiene products where applicable hygiene protections have been broken.
• Opened herbal beverages or dietary supplements.
• Clearance or final-sale products identified as non-returnable before purchase.
• Gift cards.

These exclusions do not override applicable rights relating to defective, damaged, incorrectly supplied, or otherwise nonconforming merchandise.

5. Return Shipping Costs

Customers are responsible for shipping costs associated with approved discretionary returns unless the product arrived damaged, defective, or incorrect, or applicable law requires otherwise.

Original shipping charges are non-refundable except where required by applicable law.

We strongly recommend using a trackable shipping service and retaining proof of shipment when returning merchandise.

6. Unclaimed, Refused, or Undeliverable Packages

Customers are responsible for providing accurate shipping information and monitoring their shipments using the tracking information provided.

If a carrier attempts delivery but a package is refused, unclaimed, or not collected within the carrier's required holding period, the shipment may be returned to Pinoy Herbals & Beauty Products.

Once the package is returned:

• We will inspect the merchandise and document its condition.
• Original shipping charges are non-refundable where permitted by applicable law.
• Any eligible merchandise refund will be processed according to this policy and applicable law.

Return-to-Sender Carrier Charges and Reshipment

If a shipment is refused, unclaimed, or returned as undeliverable for reasons attributable to the customer, additional carrier return-to-sender charges may apply.

Where permitted by applicable law and properly disclosed before purchase, actual documented carrier return-to-sender charges may be deducted from an eligible refund.

We will not deduct return-to-sender charges that were not actually assessed by the carrier.

Customers requesting reshipment may be responsible for additional shipping costs, which must be approved before the order is reshipped.

These provisions do not limit customers' rights under applicable consumer protection laws.

7. Delayed, Lost, or Missing Shipments

If a shipment is delayed, lost in transit, or marked as delivered but not received, please contact us promptly at pinoyherbals@yahoo.com.

We will review the available tracking information, work with the shipping carrier when appropriate, and determine a resolution consistent with our Shipping Policy and applicable law.

Claims regarding shipments marked as delivered by the carrier may require customers to cooperate with carrier investigations and provide reasonable supporting information.

Carrier investigations may require additional processing time.

Nothing in this section limits customers' rights to refunds, replacements, or other remedies required by applicable law.

8. Fraud Prevention and Return Abuse

Pinoy Herbals & Beauty Products reserves the right to investigate suspected fraudulent or abusive return and refund requests.

We may deny return or refund requests that do not comply with this policy, provided doing so does not interfere with rights granted under applicable law.

We may request reasonable supporting information to verify an order or investigate a claim.

We reserve the right to take appropriate action against confirmed fraudulent activity, subject to applicable law.

9. Refund Processing

Once a returned item has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days, or sooner where required by applicable law.

Additional time may be required for the customer's bank or payment provider to post the refund.

Where deductions are legally permitted, we will provide an explanation of applicable original shipping charges and actual documented carrier return-to-sender fees.

Applicable Sales Taxes

Any applicable taxes will be refunded or adjusted as required by law.

If more than 15 business days have passed since your refund was approved, please contact pinoyherbals@yahoo.com.

10. Exchanges

If you would like a different product, you may return an eligible item according to this policy and place a separate order once the return has been accepted.

11. International Orders

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, and other destination-country charges.

For eligible destinations where duties and import taxes are prepaid at checkout, customers should not be required to pay those same charges again upon delivery.

For shipments where duties and taxes are not prepaid, customers may be responsible for applicable import charges and carrier clearance fees.

Refused or unclaimed international shipments may incur return shipping, customs, or carrier charges, subject to the terms disclosed at checkout and applicable law.

Mandatory consumer refund and cancellation rights remain unaffected.

12. European Union — 14-Day Right of Withdrawal

Eligible consumers in the European Union generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.

To exercise this right, customers may contact pinoyherbals@yahoo.com or access their account at:

https://pinoyherbals.com/a/account

Where applicable, refund amounts, original standard delivery charges, return shipping responsibilities, and deadlines will be handled in accordance with mandatory consumer protection requirements.

Certain sealed products unsuitable for return for health protection or hygiene reasons may be exempt once their seals have been broken.

13. Contact Information

Pinoy Herbals & Beauty Products
25 E Beaver St Unit 158
Jacksonville, FL 32202
United States

Email: pinoyherbals@yahoo.com
Phone: +1 904-601-6575
Website: https://pinoyherbals.com

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