SHIPPING POLICY

Thank you for shopping with Pinoy Herbals & Beauty Products. Please review our shipping policy carefully before placing an order.

1. Processing Time

Orders are typically processed within 3–5 business days after payment has been received and verified.

Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may be extended during high-volume sales periods, holidays, severe weather conditions, or other unforeseen circumstances.

2. Shipping Methods

We offer multiple shipping options based on your location and preferred delivery speed, including:

• Standard Shipping
• Expedited Shipping
• Express Shipping

Available shipping methods and rates will be displayed at checkout.

Shipping carriers may include USPS, UPS, DHL, FedEx, or other available carriers.

3. Delivery Time

Estimated delivery times are provided at checkout and are estimates only. Actual delivery times may vary depending on:

• destination location
• customs processing
• weather conditions
• carrier delays
• holidays
• other circumstances beyond our control

Pinoy Herbals & Beauty Products does not guarantee delivery dates.

4. Shipping Costs

Shipping charges are calculated based on:

• package weight
• package dimensions
• shipping destination
• selected shipping method

Shipping costs are displayed during checkout before payment is completed.

Any free shipping promotions or flat-rate shipping offers will be clearly stated on our website when available.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after shipment has been processed by the carrier.

6. International Shipping & Customs Fees

International orders may be subject to customs duties, import taxes, VAT, and other destination-country charges. Duties and taxes collected through our checkout are either included in product prices or shown as separate charges, depending on your destination. Review your checkout total before completing payment.

For Managed Markets orders to destinations that support delivered duty paid (DDP) shipping, applicable duties and import taxes are prepaid, and the amounts shown at checkout are guaranteed by Managed Markets. Customers should not be asked to pay those same duties and taxes again on delivery. If you receive such a request, contact us at pinoyherbals@yahoo.com before paying so we can investigate.

Some destinations do not support prepaid duties and import taxes. For orders shipped delivered duty unpaid (DDU), these charges are not collected at checkout and customers are responsible for applicable duties, import taxes, and carrier clearance or processing fees on delivery.

Customs processing may delay delivery. For shipments where import charges are payable on delivery, failure to pay may result in delays, refused delivery, returned or abandoned packages, or disposal by customs authorities or carriers.

Shipping charges are non-refundable for refused or unclaimed international shipments.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Pinoy Herbals & Beauty Products is not responsible for:

• delays
• lost packages
• delivery failures
• additional shipping charges

caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

8. Lost, Stolen, or Damaged Shipments

If your order is lost, stolen, or damaged during transit, please contact us as soon as possible at:

📧 pinoyherbals@yahoo.com

We will work with the shipping carrier to investigate the issue.

Please note:

• carrier investigations may require additional processing time
• resolution decisions may depend on carrier verification and claim outcomes

Pinoy Herbals & Beauty Products is not responsible for packages marked as successfully delivered by the carrier.

9. Returns & Exchanges

For information regarding returns, exchanges, and refunds, please review our Return Policy.

10. Contact Information

If you have any questions regarding shipping or your order, please contact us:

Pinoy Herbals & Beauty Products
25 E Beaver St #158
Jacksonville, FL 32202
United States

📧 pinoyherbals@yahoo.com
📞 904-601-6575