SHIPPING POLICY

Pinoy Herbals & Beauty Products

Last updated: November 1, 2026

Thank you for shopping with Pinoy Herbals & Beauty Products!

We are committed to providing reliable shipping, clear delivery information, and a positive shopping experience.

Please review our Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within the same business day, excluding weekends and holidays.

Orders placed after 12:00 PM Eastern Time, on weekends, or on holidays may begin processing the next business day.

Processing times may vary during holidays, high-volume periods, or circumstances beyond our control. Customers will be notified of significant delays when possible.

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Methods and Delivery Times

We offer standard, economy, express, and international shipping options where available.

Available shipping methods, shipping charges, and estimated delivery times are displayed at checkout.

Delivery estimates begin when the order ships and do not include order processing time unless otherwise stated.

Delivery estimates are not guaranteed and may be affected by carrier operations, weather, customs clearance, holidays, or other unforeseen circumstances.

3. Shipping Rates and Free Shipping

Shipping charges are calculated at checkout based on the destination, package weight, order value, and selected shipping method.

Shipping rates may vary depending on the delivery destination.

Free shipping may be available for qualifying orders in selected shipping regions. Eligibility and minimum purchase requirements are displayed at checkout.

The shipping amount shown at checkout is the amount charged by Pinoy Herbals & Beauty Products for the selected shipping service.

4. Shipping Destinations

We ship throughout eligible areas of the United States and to select international destinations.

Available shipping destinations and delivery services are determined by our shipping settings, carrier availability, customs regulations, and product eligibility.

Customers can confirm shipping availability by entering their delivery address at checkout.

Certain products or destinations may be restricted due to carrier limitations, import regulations, or other applicable requirements.

If a destination is unavailable at checkout, please contact us before placing an order.

5. International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, GST/HST, brokerage fees, and other destination-country charges.

When applicable duties and taxes are collected and prepaid at checkout, those charges are already paid, and customers should not be required to pay the same charges again upon delivery.

When duties and taxes are not prepaid at checkout, customers may be responsible for applicable import charges and carrier clearance fees.

Customs authorities and shipping carriers determine applicable import requirements and charges.

Customs processing may delay delivery beyond the estimated shipping timeframe.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

Mandatory consumer rights remain unaffected.

6. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when supported by the shipping service.

Tracking updates may take additional time to appear after the carrier receives the package.

Customers may monitor shipment progress using the tracking information provided.

For assistance with tracking, please contact our customer service team.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your recipient name, street address, apartment or unit number, postal code, and contact information before completing your purchase.

If you notice an error, contact us as soon as possible.

We will attempt to correct the address before shipment when possible. However, address changes cannot be guaranteed after the package has been transferred to the shipping carrier.

8. Unclaimed, Refused, or Undeliverable Packages

Customers are responsible for monitoring their shipments and responding to delivery notifications or collection instructions.

If a shipment is refused, unclaimed, or returned as undeliverable for reasons attributable to the customer, the carrier may return the package to Pinoy Herbals & Beauty Products.

Once the package is returned:

• We will inspect the merchandise and document its condition.

• Original shipping charges may be non-refundable where permitted by applicable law.

• Eligible refunds will be processed according to our Return & Refund Policy and applicable consumer protection laws.

Return-to-Sender Charges

Additional carrier return-to-sender charges may apply when a package is refused, unclaimed, or undeliverable for reasons attributable to the customer.

Where permitted by applicable law and properly disclosed before purchase, actual documented carrier return-to-sender charges may be deducted from an eligible refund.

We will not deduct charges that were not actually assessed by the carrier.

Reshipment

Customers requesting reshipment may be responsible for additional shipping charges.

Any additional shipping costs will be communicated and require customer approval before reshipment.

These provisions do not override applicable consumer protection rights.

9. Lost, Damaged, or Delayed Shipments

If your shipment is delayed, lost in transit, damaged, or marked as delivered but not received, please contact us at pinoyherbals@yahoo.com.

Include your order number, tracking information, and a description of the issue.

Pinoy Herbals & Beauty Products will:

• Review available shipment tracking information.

• Contact the shipping carrier when appropriate.

• Assist with carrier investigations.

• Keep customers informed of significant developments.

• Provide an appropriate resolution, including a replacement or refund when required by applicable law.

Carrier investigations may require additional processing time.

Nothing in this section limits customers' legal rights to refunds, replacements, or other applicable remedies.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will attempt to accommodate requests before an order ships.

Once an order has shipped, changes or cancellations may no longer be possible through the carrier.

Eligible cancellations and refunds will be handled according to our Return & Refund Policy and applicable law.

11. Returns and Refunds

We offer a standard 7-day return request period after delivery for eligible merchandise, except where applicable law provides a longer period.

Return requests must follow our published Return & Refund Policy.

Certain opened or used personal-care, beauty, cosmetic, hygiene, and herbal products may be excluded from discretionary returns.

These restrictions do not affect statutory rights relating to damaged, defective, incorrect, or otherwise nonconforming merchandise.

For complete information, please review our Return & Refund Policy on our website.

12. Customer Support

If you have questions regarding shipping rates, delivery estimates, tracking, customs charges, or an existing order, please contact us.

Pinoy Herbals & Beauty Products

25 E Beaver St Unit 158
Jacksonville, FL 32202
United States

Email: pinoyherbals@yahoo.com
Phone: +1 904-601-6575
Website: https://www.pinoyherbals.com

Our listed address is a business mailing address. We operate as an online retailer and do not offer public walk-in shopping at this location.

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