Shipping policy
SHIPPING POLICY
Thank you for shopping with Pinoy Herbals & Beauty Products. Please review our shipping policy carefully before placing an order.
1. Processing Time
Orders are typically processed within 3–5 business days after payment has been received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing times may be extended during high-volume sales periods, holidays, severe weather conditions, or other unforeseen circumstances.
2. Shipping Methods
We offer multiple shipping options based on your location and preferred delivery speed, including:
- Standard Shipping
- Expedited Shipping
- Express Shipping
Available shipping methods and rates will be displayed at checkout.
Shipping carriers may include USPS, UPS, DHL, FedEx, or other available carriers.
3. Delivery Time
Estimated delivery times are provided at checkout and are estimates only. Actual delivery times may vary depending on:
- destination location
- customs processing
- weather conditions
- carrier delays
- holidays
- other circumstances beyond our control
Pinoy Herbals & Beauty Products does not guarantee delivery dates.
4. Shipping Costs
Shipping charges are calculated based on:
- package weight
- package dimensions
- shipping destination
- selected shipping method
Shipping costs are displayed during checkout before payment is completed.
Any free shipping promotions or flat-rate shipping offers will be clearly stated on our website when available.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after shipment has been processed by the carrier.
6. International Shipping & Customs Fees
International orders may be subject to:
- customs duties
- import taxes
- brokerage fees
- VAT
- carrier processing fees
- or other charges imposed by the destination country
These charges are:
- NOT included in the item price or shipping cost
- the full responsibility of the customer
Failure to pay customs or import charges may result in:
- shipment delays
- refused delivery
- returned packages
- abandoned shipments
- disposal by customs authorities or carriers
Pinoy Herbals & Beauty Products is not responsible for:
- customs delays
- import fees
- brokerage fees
- refused shipments
- abandoned packages
- customs seizure issues
- or additional carrier charges related to international delivery
Shipping charges are non-refundable for refused or unclaimed international shipments.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Pinoy Herbals & Beauty Products is not responsible for:
- delays
- lost packages
- delivery failures
- additional shipping charges
caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
8. Lost, Stolen, or Damaged Shipments
If your order is lost, stolen, or damaged during transit, please contact us as soon as possible at:
We will work with the shipping carrier to investigate the issue.
Please note:
- carrier investigations may require additional processing time
- resolution decisions may depend on carrier verification and claim outcomes
Pinoy Herbals & Beauty Products is not responsible for packages marked as successfully delivered by the carrier.
9. Returns & Exchanges
For information regarding returns, exchanges, and refunds, please review our Return Policy.
10. Contact Information
If you have any questions regarding shipping or your order, please contact us:
Pinoy Herbals & Beauty Products
25 E Beaver St #158
Jacksonville, FL 32202
United States
📧 pinoyherbals@yahoo.com
📞 904-601-6575